Shipping policy

We offer a couriered delivery service on all orders between 2kg and 25kg in weight.
Delivery charges  on all orders between 2kg and 25kg will be advised.
For orders under 2kg we offer the Royal Mail Postal Service. 
All delivery options can be selected at checkout.

Frequently Asked Questions

Q: What happens if my delivery is damaged or items are missing?
A: If your delivery is damaged in any way or items are missing then this needs to be reported to Pet Pantry within 2 working days from the date of delivery, any longer than this will result in your claim being rejected.

Q: What do I do if I have placed an order over the web and I would like to change it?
A: Once your order has been placed, unfortunately this cannot be changed unless you contact us immediately using the central phone number.

Q: What is the delivery charge on my order?
A: All couriered deliveries are advised at time of order on orders for products weighing up to 25kg. If you order exceeds this, please contact us. We also offer a Royal Mail postal delivery service for £5.99 on orders that weigh up to 1.9kg.

Q: What happens if I don’t leave any ‘leave instructions’?
A: If you do not leave any delivery instructions for us, our courier will leave a card for you to contact them directly to rearrange an alternative delivery day.